Q: Do I need to do anything before I run /freexfer?
A: If you're not a guild leader, you can just run "/freexfer", choose a listed server in the new cluster, log out and wait to be notified by email when the transfer is complete. Of course, you may want to communicate with your friends and guild-mates to make sure you meet up when you transfer over. If you had a house, you'll find all its contents in the repossession merchants in the housing market area on the destination server. If you're a guild leader, there is a bit more for you to do, and you should read the detailed instructions posted above.
Players on Classic servers who are level 50 will be required to accept or complete the quest "Classic Transfer Gift" before using /freexfer. This quest is given by the Royal Accountant in the Capital Cities (Albion: Caerwent - NPC: Traurig, Midgard: Erikstaad – NPC: Oropyehho and Hibernia: Meath - NPC: Droevig) and gives special Master Level tokens which can be traded in to grant Master Levels 1 through 5 once players arrive on Ywain.
Players transferring from Classic servers to Ywain will be able to visit the following NPCs to trade in the Classic versions of any of the new Dragon drops or Shrouded Isles chest pieces for the ToA version: Trishy in Camelot, Brohd in Jordheim, or Elenora in Tir na Nog.
Q: If I have a house in repossession on my current server, will the items be transferred to repo merchants on the destination server?
A: Yes. All vault contents, including repo vaults and your consignment merchant vault, will be transferred over.
Q: Do I have to wait for each /freexfer to complete, or can I load up transfers one after the other?
A: The transfer system will queue your requests, so you don't have to wait for one /freexfer to complete before queuing the next. The process should not leave you waiting for long, though.
Q: If there's a name conflict, can I keep the name with the number in it?
A: No, when you are prompted to rename your character, it must be given a valid name without a number in it. The numbers are only there for the transitional period between when you transfer and when we start allowing renaming.
Q: I saw that when using /freexfer, you get the house deed and a stipend for the lot. How much is the stipend worth?
A: The lot stipend is 500 gold.
Guild Transfer Questions
Q: The instructions say the "/gc packhouse" command must be run by a character who is a rank 0 and does not have a house. Does this mean the character cannot have a house or that the account cannot have a house?
A: It means that the "/gc packhouse" command must be run by a rank 0 character who does not have a house. You can have other personal houses on the account, and even on the same server, just not that character's personal house.
Q: Do I have to empty out my guild house vaults for transfer?
A: No. When you run "/gc packhouse," all your guild vaults get moved over as personal house vaults. If you have any personal house vaults with items in them, the guild vaults will replace the empty vaults after them. Similarly, if there's anything in the guild's consignment merchant vault, that will be moved over to become your personal consignment merchant vault. If you do not have enough vault space (things on the guild consignment merchant and your personal consignment merchant, not enough empty personal house vaults), then the command will not go through and you will be notified of the reason.
Q: Can I use "/gc packhouse" if I already have things on my repossession merchants?
A: Yes, but if you have items on your repossession merchant bankers (consignment money, decoration, and garden bankers) from a house being repossessed due to account inactivity, when you /freexfer, you may lose some or all of the things in your old repo vaults. The /freexfer system uses the repossession merchants to move your house, and you are not expected to have a house while you still have items in your repossession merchants, so clean out those repossession vaults before moving a new house!
Q: Can we rename our guild when reforming it on Ywain and still have our realm points, bounty points, merit points, and guild level, or is "/gc form <name>" limited to guilds whose name has already been created?
A: If your guild's name is available, you cannot select a new name for your guild. This is done to prevent people from squatting guild names while guilds are still transferring over.
Q: How many characters am I allowed to transfer?
A: With the clustering of our lobby (from your perspective, the character select), we have provided support for 10-servers worth of 10 characters per Realm. That translates to 100 characters per Realm on a per account basis.
Q: Since you are allowing a single account to have characters across all three Realms, will there be a Realm timer for switching back and forth between the Realms?
A: Yes, but not so much to be a hinderance. The Realm timer will be 5 minutes.
Q: Speaking of housing regions, how many lots are available?
A: In order to create as much space as possible for people with many characters, we clustered our lobby. We decided to go ahead and leave the extra housing regions that were associated with these clustered lobbies. So now, there will be 10 housing regions per Realm.
Q: I have a lot of decor on my walls. Does this end up on the repo merchants or just disappear?
A: Your decorations and trophies get automatically repossessed when you do a "/freexfer". The indoor decorations go to one repossession merchant and the outdoor ones go to another.
Q: Does your guild emblem and colors transfer over with the rest of your guild data?
A: Unfortunately, no. The guild leader in charge of reforming the guild must recreate the guild's heraldry.
Q: What if someone is unable to access their characters during this transfer period? What happens to their characters?
A: Any untransferred characters will remain on their existing servers. If a currently absent player returns, they will be able to log in and initiate the transfer. Eventually, we will move this functionality to our account center, but that may not happen for quite some time. Late-returning players to the Classic servers will still be able to complete their token trade-in when they return to the game before they transfer.
Q: Do we transfer all of our characters individually or does the transfer take all of our characters at once?
A: You will have to transfer each character individually.
Q: There are a few confusing facts about gc house transfer still. Yesterday you pick up all vaults and merchants first, today it seems to all go to repo merchants from hook points. Can you do it either way or is one way safer for items over the other?
A: The "/gc packhouse" command requires that you pick up items off your hookpoints. However, any items on hookpoints when you do a "/freexfer" will be correctly repossessed.
Q: I used /freexfer a while ago, but I haven't received an email about it.
A: Make sure that we have an up to date email address for you. If that checks out, check to see if our email was caught by your spam filter. Finally, you can log in to see if your character was transferred to the new server, or if it's still on the old server.
Q: I checked, and my character is still on its original server and I don't have an email about it.
A: While you can queue up an number of transfers while you're online, your account must be entirely logged out for your transfer to go through. Even if you're at character select or playing on another server, the transfer will not go through until you log off.
Q: I have characters on the PvP Mordred server and the PvE Gaheris cluster. Can I transfer them to Ywain?
A: No, unfortunately due to the unique rules for the PvE and the PvP rulesets transfers are not available to the Ywain cluster from Mordred and Gaheris.