Billing and Technical Support Email Notice

Posted by John Thornhill | 2020 May 05 15:31 -0400 GMT

We are currently experiencing issues sending and receiving certain emails to player accounts that use @Hotmail, @Microsoft, @MSN, and @Outlook email addresses.

Users that have contacted from one of the affected email services and not received a response after 72 hours from sending should try to re-contact support from a different email service than the affected ones or change their existing EA account to use a different email address service (via Origin) and re-contact support.

Please try to include all relevant account information in your request such as any applicable game account names, their associated email address (especially if emailing from a different email than the game accounts'), account secret word (if applicable), and any other account verifying information that will help our support team assist you as quickly as possible.

We sincerely apologize for the inconvenience this has caused and appreciate your patience and understanding as we work to get this resolved as soon as possible.